Support
Stuck, found a bug, or something not working? Write to us and a real person will reply, usually within a few days.
Pip Frames: common questions
I bought the full game. How do I get it back on a new phone, or after reinstalling?
Sign in to the same Google Play or Apple account you bought it with, open the game, and choose REMOVE ADS (Android) or UNLOCK ALL (iPhone and iPad) on the main menu, then RESTORE PURCHASES. You never pay twice.
Will my puzzle progress move to a new phone?
Your progress is saved on the device itself; there are no accounts and nothing is stored on our servers. On iPhone and iPad it moves with a device backup or when you set up a new device from the old one. On Android it may not move to a new phone, but your purchase always comes with you, through Restore purchases.
How do the ads work on Android?
The first 20 puzzles have no ads. After that you choose between playing free with ads or one purchase that removes them. With ads, there is an ad now and then between puzzles, and a short ad if you ask for a hint. Ads never appear in the middle of a puzzle, and no puzzle is ever locked.
How do I change my ad privacy choices?
In the European Economic Area, the UK and Switzerland, Google's consent form appears before the first ad. To change your choice later, open REMOVE ADS on the main menu and choose AD PRIVACY. Anywhere, you can reset or delete your advertising ID in your Android settings (Settings › Privacy › Ads, or Settings › Google › Ads).
Is there a puzzle without an answer?
No. Every puzzle has been checked by computer to have exactly one answer. If you're stuck, a hint shows you the next step (up to 3 per puzzle). If you still think a puzzle is wrong, send us its number and we'll look.
How do I get a refund?
Purchases are handled by the store you bought from. For Google Play, see Google Play refunds. For the App Store, use Report a Problem. We can't see your payment details or refund purchases ourselves, but we're happy to help if something went wrong.
Does the game need the internet?
No, Pip Frames plays offline. On Android, ads need a connection; without one, you simply get no ad.